ODP launches firstpass – unified patient experience & engagement platform

Muscat, April 2023: Oman Data Park Company, (ODP), the Sultanate’s first IT-managed and cloud services provider, launched firstpass -unified patient experience & engagement platform, in partnership with Vectramind Corporation, which is designed to focus on patient interaction & experience at every touch point of their journey that starts long before they need care, and continues long after their clinical interactions are over.

firstpass includes different dimensions which focuses on  providing patient convenience, speed in providing care, attention to patient preferences, easy access to medical information,  self service , system capable to capture real-time feedback and integrated with EMR systems as required.

firstpass offers  a variety of features, that focuses in improving patient experience at every touch point across the care continuum , to improve the overall patient satisfaction, which leads to better medical outcomes, patient retention, improve patient referrals, optimize the use of facilities and return on investment.

In his statement about the launch of this health platform, Engineer Maqbool Al Wahaibi, CEO of Oman Data Park , stated : “We are pleased to launch the Firstpass –Unified Patient Experience & Engagement Platform, which is built on agile modeling that simplify the transformation of the health services sector towards a sustainable sector in the era of the Fourth Industrial Revolution “.

He emphasized those capabilities of Oman Data Park to provide the best levels of cloud services, relying on the team of specialized experts at ODP, which is the Sultanate’s first IT-managed and cloud services provider.

Al-Wahaibi added: “This platform also constitutes a quantum leap in the healthcare sector as it focuses on achieving the five principles of patient care, which include providing opportunities for patients to speak to experts regarding the disease they suffer from, https://www.omandatapark.com/nebula-firstpass empowering  patients and let them be part of the decision making process for their treatment and procedures, establishing  trust and communicate with empathy, reducing  waiting time during their visit and asking them  for their feedback, treating  patients with respect and personalize their care experience, and to be transparent in sharing  information to patients and his/her  family”. 

It is noteworthy that ODP, the Sultanate’s first managed cyber security and cloud services provider, plays an integral role in supporting the digital transformation of Oman, through their offering of an all-in-one solution of computing, cloud computing, data storage, networking, web hosting and network security services. ODP also offers the Sultanate’s first Artificial Intelligence ready cloud infrastructure – Nebula AI powered by Nvidia. More details of their services can be found at www.omandatapark.com

Mr. C.P.Vinodh Director for Healtcare solutions @ Vectramind believes “understanding patient experience is a key step in moving toward patient-centered care that is respectful of and responsive to individual patient preferences, needs and values. System powered by AI and Machine Learning, the platform enables patients to have a smooth journey when at hospital with lesser wait-times and hospital management and staff to be able to take right decision at the right time to ensure their patients concerns if any are addressed immediately. Our partnership with ODP will enable in providing an excellent value propositon to healthcare providers in Oman with patient-experience-as-a-service coming from the secured cloud infrastructure provided by ODP.”