IMDAD Logistics Platform Last-Mile delivery costs are 41% of the total supply chain cost. let Use IMDAD improve the margins of your delivery services.
Be the Best During the Last Mile
IMDAD Logistics is management software that can propel your business to be the best in your area for customer delivery experience. Powerful tools help you plan deliveries for greater efficiency. Real-time tracking enables more effective fleet management. Clear reporting reveals problems quickly so solutions can be implemented.
All these features combine to provide your business with an effective last-mile logistics solution. Save money, boost efficiency, and increase customer delivery satisfaction.
Together with Mile Solutions, we are targeting 11 specific industries for this service. The IMDAD logistics software is brilliant for bakeries, courier companies, e-commerce sites, FMCG businesses, fruit & veg sellers, grocery deliveries, laundries, pharmacies, restaurants, retail stores, and water delivery companies.
A specific use case for your industry is available below.
|30 Days trial FREE||Basic RO 41 per month||Advance RO 76 per month||Custom Contact us|
|Tasks||Tasks||< 1500||< 2500||< 4000||> 10,000|
|Drivers / Riders||Drivers / Riders||3||5||10||25+|
|Dashboard Users||Dashboard Users||1||2||30||5+|
|Manual Dispatch||Manual Dispatch||Yes||Yes||Yes||Yes|
|Auto Dispatch||Auto Dispatch||No||Yes||Yes||Yes|
|Reports||Reports||No||5 Reports||10 Reports||10+ Reports|
|History||History||1 Day||10 Day||90 Day||Unlimited|
|Order Origination||Order Origination||Yes||Yes||Yes||Yes|
|Bulk Orders Import||Bulk Orders Import||Yes||Yes||Yes||Yes|
|Live Tracking||Live Tracking||No||Yes||Yes||Yes|
|Geo Enabled CRM||Geo Enabled CRM||No||Yes||Yes||Yes|
|Customer Based Pricing||Customer Based Pricing||No||No||No||Yes|
|Geo Fences||Geo Fences||No||Yes||Yes||Yes|
|In App Notifications||In App Notifications||No||Yes||Yes||Yes|
|Proof of Delivery||Proof of Delivery||No||Yes||Yes||Yes|
|Route Optimization||Route Optimization||No||Yes||Yes||Yes|
|Cash On Delivery – COD||Cash On Delivery – COD||No||Yes||Yes||Yes|
|Card On Delivery||Card On Delivery||No||No||No||Yes|
|Heat Maps||Heat Maps||No||Yes||Yes||Yes|
|Returns Management||Returns Management||No||No||Yes||Yes|
|Load Analysis||Load Analysis||No||No||Yes||Yes|
|Stock Handling||Stock Handling||No||No||Yes||Yes|
|Pick & Pack||Pick & Pack||No||No||No||Yes|
|Barcode Scanning & Sorting||Barcode Scanning & Sorting||No||No||No||Yes|
|Field Invoice Printing||Field Invoice Printing||No||No||No||Yes|
|Field Delivery Notes Printing||Field Delivery Notes Printing||No||No||No||Yes|
|Automated Invoice Generation||Automated Invoice Generation||No||Yes||Yes||Yes|
|Settlements & Reconciliation||Settlements & Reconciliation||No||Yes||Yes||Yes|
|Live Chat||Live Chat||No||No||Yes||Yes|
|Android Consumer App – White Label||Android Consumer App – White Label||No||No||No||Yes|
|IOS Consumer App – White Label||IOS Consumer App – White Label||No||No||No||Yes|
|Merchant Portal Access||Merchant Portal Access||No||No||No||Yes|
|API Integrations||API Integrations||No||No||No||Yes|
- Real-time fleet and delivery tracking
- Order Origination from all channels
- Automated journey planning
- Route Optimization
- Returns/Damaged products handling by drivers
- Geo coordinate proof of delivery
- Digital load out to reduce errors and delays
- End-of-Day reporting for clear status updates
- Multi-channel payment collection
- Location mapping for drivers
- Digital dispatch to streamline deliveries
- Notifications for customers and drivers
- Automated invoices and delivery notes
- Real-time route optimization
- Improved proof of delivery
- Stock Management
- Geo-Enabled CRM
- Returns & reverse logistics through driver apps
- Intuitive dashboard and analytics
Last-Mile Logistics is Driving Businesses
Technology has drastically altered the landscape of last-mile logistics. 46-58% of customers expect next-day delivery. Only 35% of customers believe four-day delivery is fast. The pressure to deliver rapidly has squeezed profit margins and increased management difficulties.
Increasing complexity creates mistakes and poor customer experiences. Dissatisfied customers are unwilling to pay more for delivery services. Delivery errors are harming your business.
Building your business can feel like a punishment when the demands of delivery grow quickly. Long hours of route planning, driver conferences, and asset tracking can drain your resources. Solving these problems are incredibly difficult without logistics management software.
Customer Delivery Experience Builds or Breaks Businesses
74% of customers who were satisfied with their delivery experience intend to increase their purchase levels by 12% with their retailer. This sounds great, but if your business isn’t doing enough to satisfy customer delivery expectations, then you could be losing the opportunity to boost your sales.
In fact, if your delivery services aren’t performing well, then the costs to your business are very high. 48% of customers who are dissatisfied with the delivery service intend to stop purchasing from the retailer. Those who plan to continue to shop with the same retailer want to reduce their spend by 45%.
The customer experience during the delivery process is driving huge changes in last-mile logistics. We can help your company get ahead of the changes and excel at customer service.