Imdad Logistic Platform

Imdad is a unified logistics platform to manage all your delivery and logistics operations. We understand that your sales growth is dependent on effective logistics management and therefore we have teamed up with Mile Solutions to bring to you last-mile logistics management software that integrates all logistics and delivery operations in one system to enable you to leverage the power of technology and achieve Logistical excellence

If you are a delivery and logistics business, then your fleet is your major asset. Don’t let your assets be out of sight, even for a single minute.

Delayed deliveries, wrong orders and returns can cost you not just one transaction but a life time of returning customer.

Your Benefits:

  • Fleet and Delivery Tracking: Track your fleet and check the delivery status in real time. No more waiting till day end to receive the delivery/sales status.
  • Order Origination: Omni Channel Order Origination. Make the order online, receive it directly from your customer or your field staff book the order through the app. All the orders are managed in a central system and pushed to the relevant driver/rider.
  • Journey Plan: No more hand written or printed papers for order schedule. Digital journey plan is always available in the driver/rider/sales person app. No more errors or time-consuming scheduling.
  • Route Optimization: Our state of the art, route optimization feature gives you real time feedback, so you can optimize the deliveries and manage your trip costs.
  • Returns/Damaged Products handling: We handle the returns and the damaged products through the rider app.
  • Geo Coordinates based features: Maintain your CRM with the Geo Coordinates along with the location based proof of delivery.
  • Digital Load Out: Digital load outs will make your easy, know what product and how much quantity to be loaded in each vehicle. No more chances of error or lost products.
  • Day end report: Know the status of all day deliveries of each driver/rider/sales person in real time.
  • Payment Collection: Through our all in one device, collect payments in any form. We leverage the power of IOT (Internet of Things).
  • Location Maps: No more training new drivers with the customer locations. With our in app map, all they need to do is to start the journey and they reach the destination without any hassle.

Platform Features:

  • Digital Dispatch: Digital Dispatch streamlines and automates daily individual & bulk dispatches
  • Notifications: Customers, drivers and Mile users all stay up to date with real time notifications, across multiple channels
  • Invoices & Delivery Notes: Automated system generated invoices & delivery notes for printing in field or back office.
  • Route Optimization: Mobile users can take real-time routing decisions, saving time and fuel for more efficient deliveries
  • Proof of delivery: Electronic proof of delivery with Signature, Geo coordinates and date & time stamps.
  • Stock Management: From pick & pack, loading, deliveries and returns manage all your stock activities
  • Geo Enabled CRM: Real time management of your customer database with Geo enabled location services
  • Returns & Reverse Logistics: Manage your damaged, returned or promotional items, through native Driver Apps
  • Dashboard & Analytics: Activity analysis, driver performance and map views allowing users instant decisions.
30 Days trial
FREE
Basic
Ro 41 per month
Advance
Ro 76 per month
Custom
Contact us
Tasks < 1500 < 2500 < 4000 > 10,000
Drivers / Riders 3 5 10 25+
Dashboard Users 1 2 30 5+
Manual Dispatch Yes Yes Yes Yes
Auto Dispatch No Yes Yes Yes
Reports No 5 Reports 10 Reports 10+ Reports
History 1 Day 10 Day 90 Day Unlimited
Order Origination Yes Yes Yes Yes
Bulk Orders Import Yes Yes Yes Yes
Live Tracking No Yes Yes Yes
Geo Enabled CRM No Yes Yes Yes
Customer Based Pricing No No No Yes
Geo Fences No Yes Yes Yes
In App Notifications No Yes Yes Yes
Proof of Delivery No Yes Yes Yes
Route Optimization No Yes Yes Yes
Cash On Delivery - COD No Yes Yes Yes
Card On Delivery No No No Yes
Heat Maps No Yes Yes Yes
Returns Management No No Yes Yes
Load Analysis No No Yes Yes
Stock Handling No No Yes Yes
Pick & Pack No No No Yes
Barcode Scanning & Sorting No No No Yes
Field Invoice Printing No No No Yes
Field Delivery Notes Printing No No No Yes
Automated Invoice Generation No Yes Yes Yes
Settlements & Reconciliation No Yes Yes Yes
Live Chat No No Yes Yes
Android Consumer App - White Label No No No Yes
IOS Consumer App - White Label No No No Yes
Merchant Portal Access No No No Yes
API Integrations No No No Yes
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Delivery Management Software for Restaurants

Get the power of On-Demand orders fulfillment at your fingertips.

Our software can help restaurant managers to easily manage the fleet and send automated dispatch to the riders. Have the freedom to track riders and notify customers. Get 40% increase in number of orders fulfilled

Your benefits:

  • Create Orders - Quick order entry through Web Interface
  • Dispatch - Simple One click dispatch to rider
  • Notify Customers - Instantly notify customer when their order is on the way
  • Track Orders - Real time rider location and journey updates
  • Rider App - Native rider app for instant order delivery
  • Consolidate Orders - Consolidate the orders from all aggregators and skip the hassle of managing various tablets and orders entry

Service features:

  • Digital Dispatch - Streamline and automate daily dispatch eliminating manual errors
  • Automated Invoices - Reduce the time spent by each sales person for making and finding invoices. Our system generates automated invoices with every transaction
  • Route Optimization - Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Geo Enabled Location Services - Track your fleet and deliveries in real-time. Monitor the delivery status and schedule next dispatch with the click of a button
  • Proof of delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Marketing - With our powerful marketing tool, you can reach your customers with one click. Tell them about special promotions or send delivery notifications. It’s all seamless
  • Delivery Notifications - Your customers get a notification once the rider is on the way to make the delivery, so they can better track the delivery
  • Big Data - One glance view of daily, weekly and monthly sales and delivery performance, vehicle wise, route wise and product wise

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Courier companies

Optimise your courier services for a seamless courier delivery experience.

A unified system can help improve your courier company’s daily deliveries. Today’s customers expect courier delivery companies to accommodate their preferred time without any delays and compromising deliveries. We make it simple for your business to sign up, start dispatching and making deliveries.

Your benefits:

  • Bulk Uploads
  • Unique tracking number assignment
  • Bar Code Printing
  • In scan & Out scan
  • Heat Maps and Performance Tracking
  • Geo enabled CRM
  • Live and interactive dashboard

Service features:

  • Orders Import - Bulk orders import from excel or APIs
  • Barcode - Unique tracking number allocation for packages, scanning and printing
  • Route Optimization – Let your driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips
  • Orders Origination - Create orders dynamically with Geo enabled location services
  • Digital Dispatch - Individual or bulk orders dispatching to agents or drivers
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Tracking and Notifications - Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Laundries

Optimise your services for a streamlined delivery experience.

Pick up and Drop off are two critical elements when it comes to delivering the best laundry service. Say bye to paper schedules and manual delivery processes. When it comes to a powerful delivery management software, our complete suite of applications is what every business needs. From dispatching the laundry to delivering at the right time, to the right person, our delivery management software makes sure that you don’t face any issues.

Your benefits:

  • Web Portal for the back office to have complete view of the field operations. Know how many drop offs and picks ups have been completed and how many remaining. Get complete list of details on when the customer is expecting a return, so you don’t miss out on any of it.
  • Driver App, provides a complete digital journey plan to your drivers. No more training a new driving by telling him all the customers’ location. Simply let them log in and they know exactly where to go and what to do.

Service features:

  • Omni Channel Experience - Expand your delivery reach on multiple channel, by providing a seamless experience to online shoppers
  • Digital dispatching - Digital Dispatch streamlines and automates daily dispatch eliminating manual errors
  • Real-time route optimization - Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Real-time tracking and delivery status - No more juggling between calls and messages, track riders and deliveries in one screen
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp
  • Predictive Forecasting - Stay ahead with operational efficiency of predictive analysis
  • Real time customer engagement - Notify customers when the order is on the way

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Fruit and Vegetables

Always deliver fresh with perfect time management and quality control.

Deliver perishable items with our powerful delivery management platform. Manage stock in warehouse, give daily dispatch to the drivers, deliver orders with in the time slot, oversee the drivers daily performance in real time and get instant notifications for the deliveries completed. Our software is helping business with pre-scheduled orders as well as spot sales. Control prices and handle returns all within one solution.

Your benefits:

Take your fruit and vegetables business to home delivery market within days with

  • Delivery tracking and management
  •  Start selling to your customers directly
  •  Diver App to manage daily assigned deliveries, receive proof of deliveries and manage orders in real time
  • Compare fresh produce from various vendors to reduce wastage

Service features:

  • Orders Origination and Import - Bulk Orders Import from Excel or APIs
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips.
  • Route Optimization - Flexible Route planning and scheduling for the logistics department & drivers
  • Stock Management - Manage stock from various farms and vendors and cut down on individual wastage
  • Digital Dispatching - Individual or Bulk orders dispatching to merchandisers or drivers
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Van Sales or Spot Sales - Drivers acting as merchants can create, adjust orders and print invoice in the field
  • Tracking & Notification - Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Water delivery companies

Game changing software to track assets, collect payments and extend customized pricing.

We offer a complete set of applications, designed specifically for the water delivery companies. Our enhanced functionalities cover all major process of a water company, including Spot Sales, electronic journey plan, Cash and credit card payments collection, customer outstanding balance management and much more. Mile has helped numerous water companies and reducing outstanding credit and 5 gallon bottles purchase.

Your benefits:

  • Digital Load-out and Off loading
  • Journey plan with Customer location and Order details
  • Geo-enabled Location Services
  • Customer Based pricing
  • Proof of Delivery
  • Cash and Credit card payment collection
  • Asset Management incl. cooler dispenser & 5 gallon bottles
  • In field Automated Invoice printing
  • Returns Management
  • Free of Cost and Sample product management
  • Day end Reports
  • Driver and Sales Reports

Service features:

  • Van Sales or Spot Sales - Drivers acting as merchants can create, adjust orders and print invoice in the field
  • Digital Load-out & Off-loading - Digitally assign inventory to each vehicle before the day starts and off load at day end
  • Route Optimization - Flexible Route planning and scheduling for the logistics department & drivers
  • Customized Pricing - Set customer based, area based or season based pricing
  • Asset Management - Allocating loads by route and keeping track of virtual stock & assets in real time
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Tracking & Notification - Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
  • Coupon Books and Payments - Digital Coupon Books management and payment handling (Cash and Credit)

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for FMCG companies

Manage end-to-end logistics operations within one platform.

Delivering consumer goods can be challenging when it comes to replenishing shelves, finding new merchants and keeping the products in inventory consistent. Delivering FMCG goods, through any distribution channel can benefit from a unified delivery management platform.

Our solution streamlines the FMCG logistics and supply chain processes. FMCG brands can efficiently meet the delivery goals of their business and meet with the expectations of their customers.

Your benefits:

  • Track your best sellers
  • Know your customers and best performing merchants.
  • Manage pre-scheduled, on-demand or van sales orders through a unique standardized approach
  • Flexible customer based pricing, credit and cash payments management
  • Manage and control your FMCG logistics with Digital Dispatching to the right customers at the right time

Service features:

  • Orders Origination and Import - Bulk Orders Import from Excel or APIs
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips.
  • Route Optimization - Flexible Route planning and scheduling for the logistics department & drivers
  • Stock Management - Allocating loads by route and keeping track of virtual stock in real time
  • Digital Dispatching - Individual or Bulk orders dispatching to merchandisers or drivers
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Van Sales or Spot Sales - Drivers acting as merchants can create, adjust orders and print invoice in the field
  • Tracking & Notification - Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Grocery deliveries

Optimizing Grocery Deliveries while reducing operational Cost.

Busy lifestyles and technology convenience is shifting consumer mind-set from in store to online groceries shopping. An ecommerce website is enough to take your business online but to provide flawless shopping and delivery experience in order to retain and expand customer base, an Omni channel Delivery management system is a must.

Make grocery delivery process simpler and hassle free with our fully integrated platform.

Your benefits:

  • Receive Orders (Multichannel)
  • Pick and Pack
  • Push orders to the drivers
  • Optimize routes
  • Collect cash on delivery
  • Real time proof of deliveries

Service features:

  • Efficiently Manage Grocery Delivery: With the Digital Dispatch, Smart Journey plans, Real-time route optimisation and proof of delivery feature, manage the delivery cycle in a much more effective way
  • Retaining Loyal Customers: Grocery delivery is much prone to the bottlenecks due selected time windows and customer expectations. With Mile, you can efficiently manage and streamline the orders and delivery processes
  • Cost Effective Solution: Our software solution is highly scalable and agile, designed specifically keeping in mind the needs of a grocery delivery life cycle. Cloud based solution keeps the implementation cost to the minimum
  • Central Workflows: Workflows are the backbone of our system. No time wasted between process approvals. All the users are up to date with the latest information

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for e-Commerce

Manage all your deliveries in-house with a unified system.

As the trends of shopping changing across the world, customers’ expectations are also becoming sky high. In such a time of high expectations, ecommerce businesses have to step up their game in order to retain and attain more customers. The most difficult part here is managing the deliveries! No matter if you are selling great products to your customers, if your delivery service is not up to the mark, then you might lose some hefty amount of customers.

The new generation specifically don’t care about the track record of your ecommerce business. If they find you to be less than what they expect, they are not coming back again. This is where a delivery management software steps in!

Your benefits:

  • To manage your deliveries perfectly and to retain your customers, our delivery management software proves to be the best. Various functionalities of our software doesn’t only help you in streamlining the deliveries perfectly but it also helps you in delivering the items in lesser time, delivering to the right person, marketing your brand, generating automated invoices, etc.
  • Ecommerce businesses have a dire need to step up their game and providing efficient delivery services to the customers because of the highly competitive market. One little mistake can cost you much, this is the reason you shouldn’t waste any more time and opt for our delivery management software to make more revenue and profit.

Service features:

  • Orders Import - Bulk orders import from excel or APIs
  • Barcode - Unique tracking number allocation for packages, scanning and printing
  • Route Optimization - Let driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips
  • Orders Origination - Create orders dynamically with Geo enabled location services
  • Digital Dispatch - Individual or bulk orders dispatching to agents or drivers
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Tracking and Notifications - Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Bakeries

From spot sales to pre-scheduled orders, we have it covered.

Bakery deliveries are time sensitive and requires real time updates from the sales and delivery staff. These perishable items if not handled within a certain time window, it could cost money and your business’s reputation. A successful business is always the one that goes an extra mile to fulfill its customers’ needs. Make your customers more loyal and happy. How? Go an extra Mile for your customers with our delivery management platform for bakeries.

Your benefits:

  • With various functionalities packed in a single software, our delivery management software can help you in managing; dispatch, order tracking, payment collection and delivering the bakery food products while they are still oven hot and fresh. The complete suite of application helps the management in keeping a track of the orders and receiving a proof of delivery once the orders have been delivered successfully.

Service features:

  • Van Sales or Spot Sales - Drivers acting as merchants can create, adjust orders and print invoice in the field
  • Customized Pricing - Set customer based, area based or season based pricing
  • Real-time route optimization - Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Real time customer engagement - Notify customers when the order is on the way.
  • Digital Load-out & Off-loading - Digitally assign inventory to each vehicle before the day starts and off load at day end
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Predictive Forecasting - Stay ahead with operational efficiency of predictive analysis
  • Tracking & Notification - Keeping customers, drivers and users up to date with real time

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Retail

Solving retail delivery problems efficiently.

Online shopping is the fastest growing segment, with customers expecting impeccable delivery services from the online and offline retail stores. Tough competition is driving businesses to a seamless delivery experience to the customers, in order to retain and gain more market share. Scheduling deliveries manually can make the scheduling job even difficult, leading to delays and missed deliveries. We offer a complete solution to help retail businesses achieve optimum deliveries and delight customers at the same time.

Your benefits:

  • Our delivery management software serves as the ultimate solution for all your retail logistics and delivery problems. The complete solution is developed keeping ground realities in mind. With easy to configure modules, retail businesses can easily streamline and manage complete delivery operations.

Service features:

  • Orders Import - Bulk orders import from excel or APIs
  • Barcode - Unique tracking number allocation for packages, scanning and printing
  • Route Optimization - Let your driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips
  • Orders Origination - Create orders dynamically with Geo enabled location services
  • Digital Dispatch - Individual or bulk orders dispatching to agents or drivers
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp
  • Tracking and Notifications - Keeping customers, drivers and Mile users up to date with real time notifications and tracking across multiple channels

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Delivery Management Software for Pharmacies

Dispatch healthcare products conveniently.

To meet the expectations of the curious customers, healthcare products delivery service providers have to be fast and efficient. Managing various orders for medicines delivery can become a tough pill to swallow for the pharmacies. Complex orders and raging customers can make this job even worse. Pharmacies have to streamline their delivery errands and provide their customers with seamless healthcare products delivery services.

Your benefits:

  • Grow your business: The healthcare industry is a rapidly growing industry online that has to be taken care of in order to expand and reach more customers. This is where flawless delivery services to the patients and hospitals comes to play. Our solution serves as the best delivery management software to deliver medications to the patients without any glitch. The professionals who helped us develop this software did so while keeping the needs of every healthcare products delivery businesses in mind.
  • Streamline your Healthcare Delivery Orders: It doesn’t matter if you are running an Ecommerce business or a business in a niche healthcare product. Our software helps you in managing the orders efficiently while keeping up with the same day and the next day delivery orders. Various modules within our software allows the healthcare businesses to dispatch the medications directly to the delivery person, a driver app, providing digital journey plan for easy and timely deliveries, cash handing and complete visibility of driver and order tracking. Add a little more to your customer service and send notifications to the customer when their order is on the way.

Service features:

  • Omni Channel Experience - Expand your delivery reach on multiple channel, by providing a seamless experience to online shoppers
  • Digital dispatching - Digital Dispatch streamlines and automates daily dispatch eliminating manual errors
  • Real-time route optimization - Our state of the art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
  • Real-time tracking and delivery status - No more juggling between calls and messages, track riders and deliveries in one screen
  • Reverse Logistics - Empower your business with reverse logistics, by handling returns without having to make extra trips
  • Proof of Delivery - Get real-time proof of delivery with the electronic signatures along with date and time stamp.
  • Predictive Forecasting - Stay ahead with operational efficiency of predictive analysis
  • Real time customer engagement - Notify customers when the order is on the way.

White Labelled Consumer App

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.

 

Native White labelled consumer apps

Take your business online and start engaging with customers

Engage your customers by publishing Native iOS & Android apps online within minutes. Our White Labelled Consumer Apps will showcase your products and services under your brand. Run promotions, extend discounts, interact with customers all within your own branded app.

Our native apps are offered fully integrated with Dashboards & Payment Gateways. Orders originating from the native apps land in Mile dashboard. Mile’s CRM located at our data centre in Oman, stores your customer data with geo coordinates. Mile’s online payment gateway integrations can be added optionally.

Our white labelled consumer apps are managed through Mile portal offering:

  • Customizable themes & colors
  • Products Management
  • Promotions Management
  • In App Notifications
  • Instant Customer Communication
  • Off the shelf design & themes
  • Easy to use
  • Quickest way to take your business online

Pricing:

A one-time payment of Ro 193.000 will get you your own Android or iOS native app with the following;

  • Customer Profile
  • Custom Branding
  • Promotions Management
  • Order Origination
  • Live Delivery Tracking
  • Rescheduling Delivery Time
  • Delivery Point Changes
  • In App Notifications
  • Live Chat
  • Cash on Delivery
  • Credit Card Pre Payment
  • Custom Theme Colors

Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.