Gig Economy In OMAN

MUSCAT, June 2021

Gig economy is a free market system and gig workers are independent contractors, online platform workers or temporary workers. They are usually not employed on a long-term basis by a single firm; instead, they enter into various contracts with multiple firms or individuals for which they are paid a pre-determined sum. There are other terms synonym for gig economy such as platform or freelance economy.

In order to build a robust and scalable gig economy ecosystem one needs to consider the benefits such models can bring. They will not just help reduce unemployment and contribute to the GDP of nations at macro level, but increase productivity, catalyze demands while inducing lower operational costs for companies. Both organizations and individuals can benefit from services that are agile, convenient and of the highest quality. Simultaneously, the gig workers can benefit from flexibility, increased income and better control over their lives. In the recent years, this model has become more popular due to the rapid technological advancements, the emergence of digital platforms and marketplaces offering employers easy access to gig workers.

In order to promote a gig economy, a requisite is to have a highly efficient legislative system that ensures effectiveness, integrates national capabilities coming from the educational system into the domestic labour market and creating more employment opportunities. For a gig economy to foster and thrive in Oman, certain regulatory and legislative requirements must be taken into consideration. The demand for gig services needs to be encouraged within the organizations through a culture of innovation and acceptance; and awareness and education amongst the labour force. The masses should be aligned to understand the advantages of this model, the long-term benefits, and should be trained to become global citizens by acquiring the skills of the future and skills that are accepted worldwide.

It is imperative for the government to determine the global implications of mentoring the next generations to fit in the new working norms by revisiting the current education framework, and creating regulatory strategies that resonate with the global trends, are not over enforced, and at the same time safeguard the rights of the individuals. The supply and demand cycle needs to be constantly evaluated.

A 360 degree change in mindsets, creating an incentive and reward based gig culture will help increase the productivity of individuals, and address macro issues such as unemployment and low GDP for nations. An hourly wage system and KPIs linked to bonuses have created many gig success stories so far across the globe. Oman too should encourage and adapt this model, and embrace disruption to improve the bottom lines as disruption and risks always lead to innovation and adaptability.

Other factors such as reach and accessibility of broadband internet across the whole country, especially in rural or underserved areas, secured online payment platform that incentivizes users to decrease their reliance on cash payments and cybersecurity measures to create an ecosystem of trust is a must. Addressing all these issues and the development of a robust and scalable gig economy ecosystem would allow the Sultanate to meet the future demand for gig services; and would make the economy even more sustainable and resilient.

Oman Data Park as an organization is continuously supporting the emergence of the gig framework by providing technological support to entrepreneurs and gigs, imparting training and mentorship, building applications and fostering the remote work model.

They have collaborated with the system integrators who have been impacted by the pandemic to channel their cloud based services. Though Oman is a relatively smaller market there is no dearth of talent and skills. It already has a strategy in place for digital transformation and ICT infrastructure as part of the Oman Vision 2040.

It is continuously improving its policies and regulatory framework to enable efficient adoption of the gig economy while also protecting the interests of the traditional operating models. There is a constant focus on building its innovation and entrepreneurship ecosystem.

TBY talks to Maqbool Al Wahaibi

MUSCAT, June 2021

The Business Year talks to Maqbool Al Wahaibi, CEO of Oman Data Park, about activities in recent months, technology in the Omani economy, and international growth plans.

What have been the main activities of Oman Data Park over the past year?

Oman Data Park is the leader in Oman when it comes to cloud services provision. This is because we started very early. We started with a pure data center and then went one step further by providing cloud services. Today, we have four types of services and the past year has seen new additions to each of them. The first of the four is Infrastructure as a Service (IaaS) which now has our own product, Nebula – Oman’s first and only virtual data center. It also has another version built in called Nebula Lagoon, which, is open source. Nebula serves critical workloads from key industries such as banks and oil & gas, while Lagoon is more in the mid and small market cap. They have different service level agreements in terms of availability. On top of this, we signed an agreement with Microsoft to provide Microsoft Azure in Oman, and we have another platform that sits on Oracle cloud. In addition to IaaS, we started providing Platform as a Service (PaaS), which is more into database, as well as Software as a Service (SaaS), one of which is the e-signature which is marketed in Oman as eSign. This e-signature solution is the only such service in Oman that is connected to the national PKI system and is integrated with the ID card so that every corporation and citizen can use it confidently knowing that the signing parties are authenticated. We also provide another platform, Logistics as a Service (LaaS), which is for logistic SMEs in Oman that want to automate their logistics process. Furthermore, in 2020, we also renamed our existing cyber security center and launched Cyber Security Park, to focus purely on managed security services, be it proactive or reactive. We also supported businesses with the COVID-19 situation where we provided a service that helps people to work remotely with the required security for their enterprise data. We call it Workspace as a Service (WaaS) and started providing it to all corporates.

What services have you planned for 2021?

In 2021, we are launching a product to provide a high-performance computing infrastructure for an Artificial Intelligence (AI) platform. We will launch it by June, and it will take us to the AI readiness space. We also look forward to focusing more on Duqm, where we have our third data center. We are considering to use Duqm as a test bed because it is a green area, with large corporations already established there. We will focus on providing IoT and AI. The idea is to work with different partners and the Duqm Authority to transform Duqm into a smart city.

What role does technology play in maintaining positive growth in the country despite the pandemic?

COVID-19 has been positive for technology. It created a different path toward a technology-rich highway. In Oman, for example, there are many developments today in regard to e-commerce that were not there before. E-commerce is growing in Oman, which has impacted us positively in terms of growth, balance sheets, cash flow, and P&L. Some of the technological changes might not be permanent, but they will transform themselves and adapt to the new mode. Those companies that do not adapt to the new ways and means of doing business might not make it, unfortunately.

What types of services have your big clients been demanding the most?

IaaS, or the cloud, is in high demand. This was due to the disruption over international supply chains, as many corporates did not have the luxury of procuring IT hardware from different countries like before. There were many delays with imports of servers and storage devices, so we helped them seek an alternative: a local cloud. The second-most demanded were applications that promoted remote working, like Workspace as a Service. Other applications like e-signatures and Logistics as a Service were also in demand.

What can the government do further to facilitate the growth of the ICT sector?

Oman is positively geared toward the gig digital economy, and the government has its own initiatives and frameworks that will drive this transformation. We see ourselves as enablers and partners in this journey, as IT transformation and the gig economy sit on clouds. The business model of cloud purely sits on what we call economies of scale, which is why it is cheaper and the smarter way of doing things. The first step toward transforming one’s company is cloudifying your product. Now, the government understands it is in great need of optimization, namely a cloud that results in at least 35-40% reduction in total cost of ownership over a period of three to five years. We have done this with the banking sector; today, 12 banks are hosted in ODP data centers. The same model is now embraced by government entities but slowly. The other side of the story is gearing up the service sector, namely providing robotic process automation and automating the services that we provide to citizens. We need to make it easier for citizens to acquire and pay for services in a seamless manner online using digital platforms. That is where you can create an SME market in the gig economy. The service sector in Oman is one of the ways of bringing up SMEs and improving the SME sector. One day, we hope to see ICT companies in the stock exchange of Oman, as that would mean that the gig economy is playing its part.

What is your long-term strategy for international growth, and what challenges do you expect?

Oman Data Park’s next step is to grow internationally. Saudi Arabia and Africa are interesting markets for us. To work there, we are seeking partners that would take forward Oman Data Park’s portfolio, sell it, and position it in those countries. There are two ways of doing this: through digital channels, where a large portion of data will sit in Oman Data Park’s main data centers; or through localized data centers in a foreign country. Nebula, for example, is our own product that we can ship and allow our partner to run. Currently, we are in talks with a few partners in Saudi Arabia and Africa. Some of them are small cloud or internet service providers, while others are system integrators and IT companies that are seeking to diversify their portfolios. We go in and diversify their portfolios by positioning our products and services. We are also working with corporates in Oman, like ports, to channel us outside, as they have many international relationships.

Decrypting Cyber Security

MUSCAT, May 2021

The onset of the Fourth Industrial Revolution has posed a host of challenges around cybersecurity globally but can be tackled with diligence in the Sultanate, says Oman Data Park’s CEO, Eng. Maqbool Al Wahaibi.

The onset of the Fourth Industrial Revolution has spawned a world where technology and interconnectivity form a matrix that binds modern society. While this introduces us to a world ever so developed it also poses challenges in privacy and digital security.

But to understand what some of these challenges are we first need to identify what cybersecurity means in today’s world. Cybersecurity is a process that describes all the resources that have been developed to protect your online identity, data, and other assets. This is fronted by the detection, prevention, and understanding of threats that are posed to your business by criminals.

In short, Cybersecurity is how you protect your business from these cybercriminals who are trying to access your company’s data, operations, and infrastructure.

The global cybersecurity market is tremendous. Companies and governments dedicate a great share today on cybersecurity – and this includes Oman. From our independent research, we have learnt that

institutions in the Sultanate face up to 8,000 cyber-attacks on average daily, and as per Trend Micro’s Midyear Security Report, a combined 2,599,031

email, URL, and malware cyberthreats last year.

Worldwide, the cumulative spend on cybersecurity has touched US$1trillion during five years – from 2017 to 2021. And based on our calculations, we estimate that roughly RO40million of that amount comes from the Sultanate.

Today, hackers have adapted and are very smart. These intruders are using the very products of the Fourth Industrial Revolution that we work with, including products such as Artificial Intelligence (AI), to penetrate security systems that have been set in place.

AI can be touted as a product that aids in the transformation of a company. It can help in understanding businesses and their consumers better, by which one can professionally provide more targeted and efficient services to the end recipients. But hackers have reverse-engineered these AI systems to penetrate security protocols – and that makes it difficult for typical cybersecurity companies to respond at the same rate.

Another large-scale threat that occurs regularly is over email systems. Insecure email systems can be exposed – and this has led to a lot of impersonations.

Such emails can get hacked and loss of financial transactions or breach of sensitive data can also occur in the process. An ever-increasing threat in cyberspace, phishing of personal

data was involved in 58 per cent of all breaches and cost a prodigious US$3.86mn (RO1.48mn) in 2020, as per the Verizon Business 2020 Data Breach Investigations Report. One in every 4,200 emails sent are phishing emails and account for more than 80 per cent of all reported security incidents today. The report also reveals that 94 per cent of all ransomware is delivered via email – and such attacks can cost businesses upwards of US$133,000 (RO51,220) to resolve. Despite this, more than 77 per cent of organisations do not have a cybersecurity incident response plan in place. An IBM report reveals that companies take about 197 days to identify and 69 days to contain the breach. This prolonged duration between detection and finding a solution can result in severe financial loss. The IBM report also adds that companies that can contain a breach in less than 30 days save more than US$1mn (RO385,100) when compared with those that take longer.

But, time and again, even the greats fall prey to cybercriminals. For example, a recent disclosure from Facebook acknowledged that criminals had phished the data, including phone numbers, full names, locations, email addresses, and other personal details of over 533mn people from over 106 countries.

It took an unfortunate incident to throw light on an ever-growing concern. In a world where the Fourth Industrial Revolution has led to the digital transformation across various sectors at large, Cybersecurity should take centre stage because it encompasses everything that pertains to protecting sensitive data, personally identifiable information (PII), protected health information (PHI), personal information, intellectual property, data, and governmental and industry information systems.

The number of discovered cyber-attacks and those reviewed and managed amassed a total of 417,021 in the Sultanate in 2020, as per data collected by the Ministry of Transport, Communications, and Information Technology (MTCIT).

Cybersecurity incidents reported by government agencies, critical sector’s institutions, and individuals – and dealt with efficiently – totalled 1,461. The data also revealed that the number of critical security threat notifications touched 107, while the number of digital evidence cases handled in the Digital Evidence Lab reached 128.

When personal data is exposed, employees or customers could be targeted for identity theft or fraud. Fraud and attacks through social media can also damage your reputation and harm confidence in your brand. Moreover, criminals who gain access to your business operations can shut down your network and demand incredibly high ransoms.

Taiwan-based PC maker Acer laid victim to one such ransomware attack by REvil/Sodinokibi cybercrime syndicate early in March 2021. Demanding US$50mn (RO19.25mn) in untraceable Monero – a type of cryptocurrency – from the company, the double-extortion cyberattack exfiltrated key financial data.

The more connected we are today, the more data we can expect to see consumed and shared between users and stored within servers. Ease in transactions and a subsequent enhancement in efficiency have also given rise to a strong shift in digitalisation in the government to customers (G2C) and government to businesses (G2B) sectors in the Sultanate.

Whether you are applying for a visa or are looking to register your business with the Government, today, Oman promotes availing its services online. These digital transactions show that Oman is gearing up towards maximising its efforts in e-services.

This carries with it a risk on the security side because the more you are connected the more you are exposed to the internet and the more vulnerable you will become to cybercrime. So, it is vital to protect yourself or your company from malware, theft, or damage attempted by criminals and adversaries – be it from what can be seemingly safe systems or smartphones that have been configured for work or personal use.

Spend on security solutions is predicted to rise from US$5.6bn in 2018 to US$12.6bn by the year 2023. While this is incremental, there has been a sharp rise in spear-phishing email attacks by as much as 667 per cent since the onset of the COVID-19 pandemic, as per Barracuda Sentinel, a multi-layer AI engine that detects and blocks spear-phishing and socially engineered attacks in real-time.

We have also noted that small businesses are increasingly targeted by hackers. Forty-three per cent of all malicious attacks are directed at SMEs. The result of such an attack can be devastating – and 60 per cent of victims are out of business within six months. Couple that with the fact that 29 per cent of all cyberattacks are launched from internal networks (users within the company), and it is evident that cyber protection is paramount during these times.

Here at Oman Data Park (ODP), cybersecurity is one of our key specialisations and we have taken some serious steps over the last nine years to ensure the safety of our customers. We believe that security forms the framework of our DNA because we are holding so much data with us. And holding this much data without having to manage our risk and securities would not make a lot of sense.

So, what we did from day one of establishing ODP as a brand and a data centre is create a separate security team that manages and secures all the data that sits across our three data centres. This is precisely why we took a stand to create what we now call the ‘Cyber Security Park’.

The Park now has vast expertise in providing a safe digital space for over 300 organisations within the Sultanate. And we don’t only focus our attention on selling security services alone; we focus on selling an extended range of cybersecurity solutions with over 20 services.

These range from email security for organisations who seek help to manage and secure their email systems from hackers and intruders; infrastructure security, which is where we secure a client’s servers and storage devices; and System Security, which secures applications, and social media and website security system to avoid personal data form being hijacked or hacked.

Digital transformation, and the subsequent growth it brings with it, have allowed companies like ODP to row on the securities side and provide services to this nation and excel in the process. Under such circumstances, we can help the sector grow in the country while keeping companies who trust their data with us safe.

ODP CEO featured in Leaders of Oman publication

MUSCAT, October 2020

With his great engineering skills and a passion for innovation, Maqbool al Wahaibi has brought an outstanding contribution to the digitalization of Oman. An early contributor to e-government initiatives in Oman, he brings a deeper perspective on the digital transformation for business and society than most technology executives. After finishing his higher studies in the UK, Mr. Al Wahaibi started his career in the government sector, where he was deeply involved in projects which aimed to move most of the manual, offline procedures of public sector department online in order to increase efficiency. During that time, he helped government agencies such as the Royal Oman Police, Information Technology Association (ITA), and Justice Departments, re-engineer their processes, digitalize their services, and build a secure online infrastructure. As Oman slowly aligned itself with the global trends in digitalization, Mr. Al Wahaibi realized that there was still something missing from the market — local cloud storage services — and he decided to be part of that change. In 2012, Mr. Al Wahaibi was part of the Founding members that established Oman Data Park, the company he leads today.

Oman Data Park (ODP) offers online data storage services, web hosting, and cyber-security services. Before ODP came to the market, any company that needed to store its data had to either have its own data centre or use foreign platforms like Amazon or Google, which store the data on their servers abroad. According to Mr. Al Wahaibi, it’s much safer for Omani companies to store data inside the country, and it saves them money as well. Local data storage also allows them to offer better quality services to their customers. As with any new service, people were reticent at first, and it was a challenge to convince them that there is a better alternative on the market, so ODP ran several awareness campaigns.

The first client willing to trust ODP with its data was Nizwa Bank, a remarkable achievement considering the high standards in data security required by the banking industry. Today, ODP has 12 banks among its long list of satisfied customers, which now totals more than 500 companies from a range of industry sectors. Aside from Omani companies, ODP has also started attracting international corporations as well which are using its cloud services for their local branches.

ODP partners with global technology leaders like Microsoft, Cisco, Dell EMC, VMWare and Fortinet, among other well-known companies. A notable part of ODP’s activity is done in partnership with Omantel, for which ODP jointly with Omantel develops bundled solutions that allow Omantel to create value-added services for its customers.

This year, ODP has launched three new major products and services: Professional Services as a Service — which includes consulting and technical assistance in helping client companies move their data into the cloud — a virtual data center offering named Nebula, a localized Microsoft Azure stack and a Cyber Security Centre offering. As Mr. Al Wahaibi highlights, most of ODP’s products and services were created as a result of customer demand, and he believes an important part of running a business is listening to customers and tailoring your offering to their needs. “We are very close to our customers. After all, they are in our data centres. They live with us,”he says.

ODP now has three data centres – two in Muscat and one in Duqm. As the Duqm Industrial area keeps developing, Mr. Al Wahaibi is hoping that the data centre there will encourage more investors to establish their business in the area and focus on their core activities while their data is safely managed by a trusted partner like ODP.

ODP’s CEO says its strategy is to grow fast, and for that to happen it needs to expand outside of Oman, first in the GCC region, and then globally. No specific plans have been made yet in regard to specific locations, but Kuwait, Qatar, and Saudi Arabia are being considered as potential next steps.

Outside his role as an entrepreneur, Mr. Al Wahaibi is also working hard to support the development of the technology sector through better education with his involvement on the boards of two organizations that aim to bridge the gap between academia and the private sector. Every year, two or three engineering students are sponsored to create projects under the close supervision of ODP. In addition to that, ODP offers training for students in the fields of cloud computing and software engineering by teaching them in-house for several months. As Mr. Al Wahaibi explains, even if they decide to take jobs at other companies after their training, the important thing is that there will be more competent people in the sector, which helps the country as a whole.

In terms of overall technology adoption, Mr. Al Wahaibi believes that Oman still has a long way to go when it comes to building a sustainable technology industry, but that it’s definitely on the right path. In his view, the introduction of local cloud services has not only helped companies store their data, but it has also contributed to developing a new sector, building new competencies locally, creating new jobs, and therefore boosting the economy and promoting economic sustainability.

For Mr. Al Wahaibi, working at ODP has allowed him to use his engineering experience to bring innovation to Oman, but it has also allowed him to enter the business world and expand his horizons. “It was a dream come true,”he proudly says. Maqbool Al Wahaibi managed to create a market completely from scratch, and he is determined to keep exploring new possibilities which will help build a better future for Oman.

Affiliations, Awards & Honors

Technology Person of the Year, 2018

Data Masters – An interview by The Business Year 2020

MUSCAT, October 2020

Oman Data Park provides outsourced ICT services, cybersecurity, and virtual data centers to help all businesses stay ahead of the Fourth Industrial Revolution.

What have been the major highlights in the past year for ODP?

With the goal of diversification and gaining a competitive advantage over international players, we introduced Professional Services as a Service (PSaaS) to our portfolio. Since having begun our operations in 2012, ODP has accumulated a host of expertise both in the lines of top-notch certifications and local know-how in managing the various ICT challenges that are associated in this fast-paced, technologically-driven world. We understand that businesses of today have enough challenges focused on their growth, and we would like to address their ICT challenges through our PSaaS through offering advocacy and consultations for infrastructure, software, disaster recovery, back-up, collocation, monitoring and classical services, so that businesses can focus on their core services. The banking sector, as well as the public sectors, have shown great interest in outsourcing as much as possible to reduce operational costs, and our PSaaS are at the forefront in guiding them to the right decisions. 2019 was also when we introduced our Cyber Security Centre, the first of its kind in Oman. Implementing a key element of our diversification strategy, ODP’s Cyber Security Centre helped in turning a costly center into a profit-making center by sharing our knowledge with clients based on our three data centers. Security sits in the DNA of ODP, and the trust element is our competitive advantage in the cybersecurity field. For now, many of these cybersecurity initiatives are more reactive; however, with AI, the Fourth Industrial Revolution will be more proactive, and we aim to use these industrial developments to serve our nation and our customers better. We are also proud of our engagement with Microsoft after we launched Azure Stack Services, making it another first for Oman. This introduction of such world-class cloud solutions locally means that clients can save money and can offer better quality services, since their data can now stay within Oman’s national boundaries.

What are the main implications of the first virtual data center (VDC) as a service?

We have launched Nebula, the first VDC in Oman that offers a full range of data center facilities from computing, storage, and networking to network security services on an OPEX model. Through Nebula, ODP provides data center infrastructure and facilities for rent or lease, along with the ability for customers to increase their usage requirements on demand. We offer two additional options of Nebula services: Lagoon Nebula offers a very competitive pricing model to meet the most stringent budgets, while Eagle Nebula targets entities wanting their own dedicated VDC, “5G and the Fourth Industrial Revolution will control and speed up our lives, transforming health, transport, and business operations.”

Which we can set up in less than a day and ship to customers anywhere in the world. Future plans include expanding and introducing Eagle Nebula to other Middle East countries, Africa, and eventually other international markets. The physical data center will vanish in the next 10 years, and virtual cloud data centers will take over, as we are jumping into the Fourth Industrial Revolution, with 5G as the catalyst.

What will be the main implications and risks of the full adoption of IoT?

As with any technologies, such as the introduction of GSM or the internet, there are pros and cons; however, the advantages always come up top. 5G and the Fourth Industrial Revolution will control and speed up our lives, transforming health, transport, and business operations. The revolution will be real; it just needs the proper infrastructure and time. Security will be a major concern, taking into account what is happening geopolitically today. Hacking disrupts systems, and, without an empowered cyber security in place, data can easily be compromised. The role of the government will thus be more shaped around the legislative aspect, to ensure this sector becomes more process-oriented and satisfies legal measures in terms of preserving and securing data. Data will dominate the whole world, be it from a business, economic, social, or political perspective. Data will have a deep impact, not only on assets, but also on health, which is why there needs to be proper legislative measures and an international effort mandated by international organizations around the Fourth Industrial Revolution.

Oman Data Park gets Excellence in Global Cloud Based Services Award

MUSCAT, September 2020

Oman Data Park, the market leader in Managed Services and Cloud Services,was felicitated with the Excellence in Global Cloud Based Services Award in the Alam Al-Iktisaad Wal A’mal Awards 2019. Eng. Maqbool Al Wahaibi, CEO, Oman Data Park received the trophy on behalf of the Company from His Excellency Eng. Ahmed bin Hassan Al Dheeb, Undersecretary, Ministry of Commerce & Industry in a red carpet event held recently at Hotel W, Muscat. The awards are instituted by Alam Al-Iktisaad Wal A’mal, Oman’s leading Arabic business magazine published by United Media Services (UMS).

Oman Data Park, established in 2011, offers a complete cloud solutions portfolio covering managed services, cyber security services, cloud services, co-location and professional services. Talking about the key achievements of the company, Eng. Maqbool Al Wahaibi said, “We are delighted to receive this prestigious award. It is a testimony of our consistent efforts in maintaining the leadership status in cloud based services.Our wide client base spread across Oman, rest of the GCC market, Europe and North Atlantic markets reflect our strong infrastructure, flexible choices of services and most importantly, unstinted commitment to meet customer needs 24×7.”

Oman Data Park’s managed infrastructure services are built on ITIL/V3 framework and are ISO27001:2013 and ISO 20000:2011 compliant. The 24×7 Cyber Security Centre proactively monitors and mitigates threats.

With its consistent track record over the years, Oman Data Park has been a recipient of number of awards and recognition international platforms. It is the only vendor in Oman to be mentioned in Gartner’s 2018 Hype Cycle report for IT in the GCC for Cloud Services and Disaster Recovery as a Service. It is the recipient of Fortinet’s Best Managed Security Services Partner Award 2019 in Oman. It is also the recipient of Telecom Innovation’s Cyber Security Award for 2018 in Oman.

This year ODP, in collaboration with Microsoft and Cisco, deployed Microsoft Azure Stack solutions in its facilities. A first for the Sultanate of Oman, the Microsoft Azure Stack is an extension of Microsoft’s Azure Cloud that brings the innovation of cloud computing to build and deploy hybrid applications anywhere, while meeting local data sovereignty and regulatory requirements.

In another notable achievement this year, ODP introduced Oman’s first Virtual Data Centre (VDC) – Nebula. It is at par with international VDCs. Nebula is offered locally and therefore satisfying all local government regulations surrounding customer data accompanied with strong ICT skill sets.

During the year, ODP also launched Professional-Services-as-a-Service (PSaaS) in response to a growing market need to support various businesses in their quest to modernise and improve their own information and communications technology (ICT) services. This new service is aimed at helping and guiding customers through their digital transformation in perpetration for the 4th industrial revolution and Gig economy.

In another notable achievement in 2019, ODP also received Payment Card Industry Data Security Standards (PCI DSS) certification from SISA Information Security, the payment security specialist, headquartered in India. ODP has achieved this milestone after completing the audit for its Data Centres, making them the first managed services provider in Oman to receive such a coveted certification.